{"id":6266,"date":"2021-05-18T15:55:46","date_gmt":"2021-05-18T07:55:46","guid":{"rendered":"https:\/\/rotter.vshophk.com\/?page_id=6266"},"modified":"2021-06-03T12:48:56","modified_gmt":"2021-06-03T04:48:56","slug":"order-status","status":"publish","type":"page","link":"https:\/\/rotter.vshophk.com\/en\/order-status\/","title":{"rendered":"Questions About Order Status"},"content":{"rendered":"
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Questions About Order <\/strong>Status<\/strong><\/span><\/h3><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Thank you for ordering from us! We know you\u2019re likely excited to get your items as quickly as possible and would like to understand the status of your order.<\/strong><\/span><\/h4><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Have a question about your order status? Here are answers to some of the most frequently asked questions<\/strong><\/span><\/h4><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I check my order status?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have an account, you can view your order in your Order Status<\/u><\/a><\/span> If you do not have an account, or didn't log in when you placed your order, you can use our Order Status tool by entering your order number in order to receive more information about your order status.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you have an account, your order number can be found in your\u00a0Order Status<\/u><\/a><\/span> If you do not, you can find in the confirmation email you received after placing your order.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you didn't receive your Order Confirmation email, check your Shopping Cart to make sure your order was submitted. You may also want to check your Spam folder for the email. If you did not receive this email within 24 hours of placing an order, please Contact Us<\/u><\/a><\/span><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I learn more about the status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You'll find help icons - small question marks in boxes - next to each status. Click it to learn more about what the status of your order or item means.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy does my order have multiple order numbers associated with it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sometimes we split one order into multiple orders so that we can ship items to you faster and offer better service. Rest assured, we'll keep working to get your order to you!<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill all my items ship together in my order? Can you ship some of the items in my order ahead of ones that aren't currently available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our shipping service applies to an entire order. Subject to status of in-stock, In some cases, if you agree, we may be able to ship some portion of your order separate from the rest. Please Contact Us<\/u><\/a><\/span> and our team will be happy to help.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track my shipment? Where do I get my shipment tracking number?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once your order ships, you will be sent an email with tracking information and order details for your package. Tracking Information can also be accessed through your Order Status<\/u><\/span><\/a> If you do not receive this email, please review your Spam folder.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The reason you may not see a tracking number for your order include:<\/strong><\/p>